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Family Support Provider (FSP)

Department: Peer Support Services
Location: Cape Girardeau, MO

Family Support Provider (FSP)

Location: Cape Girardeau, MO
Schedule: Monday - Friday
Full-Time, Non-Exempt (Hourly)
Base Pay: $14.42/hour - 16.82/hour dependent upon relevant specific experience


Minimum Required Qualifications:

  • High School Diploma / GED / HSE (at minimum)
  • Must be a family member with a child who has been, or currently has, a behavioral or emotional disorder and has received mental health services.
  • Must successfully complete the FSP training as approved and provided by MO DMH
  • Must meet appropriate background checks from DSS, DMH, and Law Enforcement Agencies
  • Must be a Missouri Resident for at least two years.
  • Travel in own vehicle is required -
    • Must hold or obtain by start date, MO Class E Driver’s License (Class D for IL Residents), and proof of continuous auto insurance. Must also meet CCC’s Motor Vehicle Record standards policy and have reliable transportation.

What is a Family Support Provider?

Family Support Providers (FSP) assist the parents and caregivers of children up to the age of 25 with serious emotional disorders. FSPs will share information, offer support, and model advocacy skills to assist families/caregivers with overcoming the challenges of raising and supporting a child with serious emotional disorders.

The FSP partners with the Community Support Specialist to support the family as they work to reach their identified goals.


Job Functions

  1. Empowerment Through Knowledge:

    • Provide parents and caregivers with essential information about their child/youth’s needs.
    • Explore treatment options collaboratively, ensuring informed decision-making.
  2. Active Participation:

    • Guide parents/caregivers through the planning process.
    • Emphasize the importance of their voice in developing and implementing individualized treatment plans.
  3. Voice Amplification:

    • Empower parents/caregivers to advocate effectively during planning meetings.
    • Ensure their perspectives are heard and valued.
  4. Strengths-Based Approach:

    • Work closely with families to highlight the significance of individualized planning.
    • Leverage their inherent strengths to achieve positive outcomes.
  5. Team Collaboration:

    • Educate families on the roles of various providers.
    • Promote a cohesive “team” approach to holistic care.
  6. Natural Supports:

    • Discuss the benefits of natural family and community supports.
    • Encourage utilization of existing networks.
  7. Problem-Solving Skills:

    • Introduce effective problem-solving methods.
    • Develop strategies to address challenges.
  8. Transition Support:

    • Assist parents/caregivers of Transition Age Youth.
    • Facilitate the shift from decision-maker to supportive role as youth become more independent.
  9. Community Connection:

    • Link families to vital community resources.
    • Strengthen community bonds.
  10. Engagement and Re-Engagement:

    • Foster active engagement with families.
    • Reconnect with those who may have disengaged.
  11. Education Advocacy:

    • Provide education on services available through CCC (Community Care Center).
  12. Community Outreach:

    • Engage with the community to raise awareness.
    • Educate about available resources.
  13. Clinical Team Participation:

    • Collaborate as a valued member of the clinical team.
    • Contribute insights from the client’s perspective.
  14. Documentation Excellence:

    • Adhere to clinical policies, DMH (Department of Mental Health) guidelines, CARF (Commission on Accreditation of Rehabilitation Facilities) standards, and federal/state program requirements.
  15. Client Transportation:

    • Responsible for safe transportation of clients using agency or personal vehicles as needed.

About Community Counseling Center:
Community Counseling Center (CCC) is a behavioral health organization that has been serving the public since 1974. We are an administrative agent for the Missouri Department of Mental Health, and we are entrusted to provide a full array of comprehensive behavioral health services within our five county catchment area.

Our Mission is to provide comprehensive behavioral health and prevention services to every person in need in our five county region.

Our Vision is to create a behavioral healthcare system that is capable of upholding, supporting, and maintaining recovery of our clients.

Our Benefits

  • 24 Paid Days Off Your First Year
    • + get a day off for your birthday!
  • Seven Paid Holidays
  • Competitive Health, Dental, Vision, and Supplemental Insurance
  • Company Paid Life and LTD Insurance
  • Retirement Auto-Enrollment
  • LegalShield and IDShield - Lawyer and Identity Theft Benefit
  • Public Service Loan Forgiveness (PSLF)
  • National Health Service Corps (NHSC) Approved Site
  • Employee Referral Program
  • Much More!

Community Counseling Center is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

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